Return & Refund Policy

Return & Refund Policy – NBMSSILKSAREE

This Return, Refund and Cancellation Policy explains the terms and conditions for orders placed through NBMSSILKSAREE.

1. Order Cancellation: Customers may request cancellation within 3 days of placing an order. However, cancellation may not be possible if the order has already been processed for shipping or is out for delivery. Please contact us as soon as possible to request a cancellation.
2. Refunds and Replacements: Refunds or replacements may be considered if the delivered product has a verified quality issue. All requests are subject to review and approval by NBMSSILKSAREE.
3. Damaged, Defective or Incorrect Products: If you receive a damaged, defective or incorrect product, please contact our customer service team within 3 days of receiving your order. If the product differs materially from its description on our website, please notify us as soon as possible after delivery. We will review your complaint and determine the appropriate resolution.
4. Refund Processing Time: If a refund is approved by NBMSSILKSAREE, the amount will be credited to the original payment method within 10 to 15 business days, subject to payment provider processing times.
5. Return Shipping: If a return is approved, the customer must arrange to send the product back according to the return instructions provided by NBMSSILKSAREE. The return must be shipped within the timeframe communicated when the return is approved.
6. Exchange Policy: If an exchange is approved, the replacement or exchanged product will be dispatched within the timeframe communicated by NBMSSILKSAREE. Delivery time may vary depending on product availability and the shipping destination.
7. Replacement for Damaged Products: If a replacement is approved for a damaged or defective product, NBMSSILKSAREE will arrange the replacement according to the agreed resolution and product availability. Delivery time may vary depending on the shipping destination.

Contact Us: For cancellation, return, refund or replacement requests, please contact NBMSSILKSAREE using the contact details provided on the website where you placed your order.