Return & Refund Policy

Return & Refund Policy – NBMSSILKSAREE.

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

1. Cancellations will only be considered if the request is made 3 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may not cancel the order.
2. NBMSSILKSAREES accept  the refund / replacement, it can be made if the user establishes that the quality of the product delivered is not good.
3. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 3 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service immediately receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
4. If a refund is approved by NBMSSILKSAREES, the amount will be credited to the original mode of payment within 10 to 15 business days.
5. If a return is accepted, the returned product must be delivered within 10 to 15 business days.
6. If an exchange is accepted, the exchanged product will be delivered within 10 to 15 business days.
7. If a replacement is accepted in case of a damaged product, the replacement product will be delivered within 10 to 15 business days.